Shipping & Returns

Cancellation and Return Policy:

• Customers can cancel their order within 24 hours of placing it by contacting our customer support team.
• If the order has already been processed or shipped, cancellation may not be possible. In such cases, customers can initiate a return following the return policy outlined below.

Return Eligibility:

• Returns are accepted within 30 days from the date of delivery.
• The product must be unused, undamaged, and in its original condition with all original packaging, and accessories intact.

Return Procedure:

• To initiate a return, customers must contact our customer support team within the specified return period.
• Our customer support team will provide instructions on how to proceed with the return, including packaging guidelines and the return shipping address.
• Customers are responsible for the cost of return shipping unless the return is due to a defect or an error on our part.

Refund Options:

• Refunds will be issued in the original payment method unless otherwise specified.
• If the payment was made through a credit or debit card, the refund will be processed to the same card used for the original transaction.
• Refunds may take 10 business days to be processed and reflect in the customer's account.

Restocking Charge:

• A restocking charge of 20% of the product's purchase price will be applied to all eligible returns.
• The restocking charge will be deducted from the refund amount or applied as a separate fee, depending on the circumstances.

Exceptions and Restrictions:

• Special or custom orders are non-refundable and cannot be returned unless they are defective or damaged upon arrival.
• Products that have been used, damaged by the customer, or returned without the original packaging may be subject to a partial refund or rejection of the return request.
• Return shipping costs and the restocking charge will be deducted from the refund amount, unless the return is due to a defect or an error on our part.

Damaged or Defective Products:

• If the product arrives damaged or defective, customers must notify us within 24 hours of delivery.
• Customers may be required to provide photographic evidence of the damage or defect.
• Depending on the situation, we will offer a replacement, repair, or full refund, including any associated shipping costs.

Cancellation of Container or Special Orders:

• For any container or special order, if a customer cancels the order before receiving the goods, the paid deposit will not be refunded.

Customer Support:

• Our customer support team is available to assist customers with any questions or concerns regarding cancellations and returns.
• Products that have been used, damaged by the customer, or returned without the original packaging may be subject to a partial refund or rejection of the return request.
• Customers can reach us at 1 (866) 969-1931 during business hours.